A Step-by-Step Guide to Indiana’s PathWays for Aging

PathWays for Aging

If you’re a senior or their loved one, you’re likely seeing the phrase “PathWays for Aging” popping up on TV or in the mail lately. This is the name of a new insurance program, and since it aligns with CarDon’s mission of providing long-term care and independence, we’d like to guide you through it.

Starting July 1 this year, all Hoosiers aged 60 or older who are receiving traditional Medicaid benefits will be transitioned to managed Medicaid plans called Managed Long-Term Services and Supports (MLTSS). The process of shifting to the PathWays for Aging program is detailed below.

Step 1
By now, you should have received a letter detailing the program’s health plan options from the state’s selected providers — Anthem, Humana and United Healthcare.

Step 2
As a follow-up, an enrollment broker will make three phone calls to put you on the path toward one of these three plans.

Step 3
If you do not select a plan within 60 days of this phone call, or by April 30, you will be automatically enrolled in one.

In order to enroll in a plan, call 87-PATHWAY-4. You will need to have the following items available:

  • Medicaid Identification or Social Security number of enrollee
  • Correct phone number, address and date of birth
  • Name of member’s primary medical provider

Step 4
Individuals will receive notice of PathWays enrollment, benefit plan and contact information in May.

Step 5
Individuals will receive a welcome packet from their selected or assigned plan in June.

Step 6
Indiana PathWays for Aging coverage will be effective July 1, 2024.

Start studying up on the differences between these plans now so you can choose the right path for you. These plans include help transitioning to communities like CarDon’s, caregiver services like the kind we offer through LifeSpan Companion Care, transportation support, and much more.

In this time leading up to the launch of PathWays coverage, please visit our Senior Resource Hub, where we’ve already uploaded a video introducing this program.

Be on the lookout as we answer more questions related to PathWays. You can also sign up here to receive email or phone text updates about the program from the Indiana Family and Social Services Administration.