The Reserve Receives 2017 Customer Experience Award from Pinnacle Quality Insight

CarDon and Associates is proud to announce that The Reserve at Hamilton Trace is the recipient of Pinnacle Quality Insight’s 2017 Customer Experience AwardTM!

Pinnacle Quality Insight, a nationally-recognized satisfaction firm, interviewed residents at The Reserve and their families about their satisfaction levels.

From these interviews, Pinnacle determined The Reserve has qualified for a Pinnacle Customer Experience Award in the following service areas:

  • Overall Satisfaction
  • Cleanliness
  • Dignity and Respect
  • Overall Customer Experience

Qualifying for the award in these categories, The Reserve displays a continued dedication to providing best-in-class senior healthcare services.

Care services include independent living, assisted living, rehabilitation, long-term care, skilled nursing and memory care. For more, visit