We hope this will address some of your most frequently asked questions. Please do not hesitate to contact the community, email firstname.lastname@example.org or call 812-961-2326 with questions that are not addressed in this document.
Q: How did the virus get in the community?
A: We have no way of determining when and where someone contracts the virus. We have enacted our protocols to help stop or limit the spread of this virus. We are closely monitoring the situation and following steps recommended by The Centers for Disease Control (CDC), Centers for Medicare and Medicaid Services (CMS) and the Indiana State Department of Health (ISDH) to ensure a safe and healthy environment. We continue to focus on the safety and wellbeing of our residents.
Q: Do you have enough Personal Protective Equipment (PPE) for your associates?
A: Our procurement teams have secured ample PPE, and residents and families can rest assured that appropriate PPE is always worn whenever we are caring for a resident. Every associate has a surgical mask to wear while working, and has been supplied with a mask to wear when they are away from work as well.
Q: How can we help?
A: Residents and families can assist us greatly in minimizing the potential spread of COVID-19 by following these guidelines:
- Residents are asked to remain in their apartments as much as possible and limit visiting with other residents. Residents are asked to not entertain other residents in their apartment at this time.
- When a resident is out of their apartment, we ask that they wear the mask that was provided and maintain social distancing (6 feet) with other residents as well as staff whenever possible.
- Follow all guidelines for proper hand hygiene – this is one of our best defenses.
Q: Can you do additional testing? I would like for my loved one to be tested.
A: At this time, the Indiana State Department of Health sets guidelines for testing due to the limited number of tests available, and we must operate within those guidelines. You can find information on testing guidelines at https://coronavirus.in.gov/files/IN_COVID-19_testing_03.25.2020.pdf. At the guidance of ISDH and our medical director, anyone with a fever and respiratory symptoms will be treated as a presumptive positive until testing is done. If your loved one meets these criteria, you will be notified as soon as possible.
In addition to the guidelines noted above, as increased testing has become available, we have constantly worked to gain greater access to testing for both asymptomatic residents and associates. This increased testing was a pro-active decision to respond early and attempt to isolate the virus.
Q: How can I stay connected with my loved one?
A: We recognize the importance of staying connected with your loved one during this time. Our associates will be happy to assist you with setting up phone calls and/or FaceTime calls with your loved one. Please reach out to the community to make arrangements.
Q: How are you providing meal service since the dining rooms are closed?
A: Meals are being delivered by our staff to each resident’s apartment. If a resident would like additional meal service or is having difficulty getting groceries to supplement meals, please speak with a team member. We will be happy to help you.
Q: Can we set up Telehealth/virtual doctor’s appointments?
A: Yes, all communities are equipped with Telehealth. Please contact your community for more information.
Q: Can we send supplies to our loved one?
A: We are working diligently to keep deliveries to a minimum. If you have specific needs, please speak with a team member to see if we can assist you. If a delivery to a resident is necessary, please disinfect the item prior to delivery and arrange to drop the item off without entering the community. With prior arrangements, a staff member can meet you to receive the delivery and make sure your loved one receives it.
Q: Can I take my loved one home until this is over?
A: Yes, but upon returning to the community they must remain quarantined in their apartment for 14 days and will be required to take daily temperatures and keep a symptom diary. This will be strictly adhered to; please make certain this is understood by both the resident and all family members prior to making this decision. This option must be discussed with the Administrator in advance.
Q: Many of you have asked how you can support and recognize our associates.
A: Our associates are working tirelessly to provide for the safety of your loved ones. Here are some ideas:
- Food that is individually packaged, bagged or boxed.
- Letters and notes of encouragement.
- Social media posts recognizing staff members – tag CarDon or the community and we will share it with the team!
- Signs posted on entryway doors.
- Sidewalk chalk notes as staff enter the community.
Your encouragement means the world to our associates. Please be mindful of social distancing as you make your plans!
If you have additional questions or concerns, please contact the community, email Covidemail@example.com or call 812-961-2326.